Shipping & Returns
Shipping Policy
At Alvion Store, we are committed to providing a smooth and reliable shopping experience from checkout to delivery.
Orders are typically processed within [1–3 business days] after payment confirmation. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Estimated delivery times vary depending on the destination, shipping method, and product availability. Most orders are delivered within approximately [5–15 business days] after shipment. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Once your order has shipped, you will receive a confirmation email with tracking information whenever available.
Please make sure your shipping address is complete and accurate before placing your order. Alvion Store is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Shipping charges, when applicable, will be displayed at checkout before your order is completed.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible so we can review the situation and assist you.
Return & Exchange Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within [30 days] of receiving your order, subject to the conditions below.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and any included accessories, manuals, or components.
Before returning any item, please contact Alvion Store Customer Support and provide your order number and the reason for your return. Returns sent without prior authorization may not be accepted.
Items that are damaged, defective, or incorrect upon arrival should be reported within [7 days] of delivery. We may request photos or other information to verify the issue before providing a replacement, refund, or other resolution.
Unless the item is defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer.
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow [5–10 business days] for the refund to appear, depending on your bank or payment provider.
Certain items may be non-returnable for hygiene, safety, personalization, clearance, or other reasons where permitted by applicable law.
Exchanges
If you would like to exchange an eligible product, please contact our support team before sending the item back. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or alternative solution.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions regarding shipping, returns, refunds, or exchanges, please contact our customer support team through the Contact page or at:
support@alvionstore.com.br